What is your return policy?
All items may be returned within ten days of delivery. There are certain limitations however. The limitations are as follows:
Restocking fees by manufacturer:
- We cannot accept items that are not in the original condition.
- The returned items must be unaltered, undamaged, and in factory condition.
- All tags and packaging must be included.
- Items marked as "Closeout" or "discontinued" are not returnable.
- We do not offer refunds! Credit issued is good towards exchanges or store credit only which have no termination date.
- *Please note*: The above limitations do not apply if the shipment is not what you ordered or is defective.
- Only one exchange is allowed per item. In other words, we won't exchange an item that is already an exchange.
- DO NOT send items back in a simple USPS mailer. The boxes are many times smashed or crunched in them and we have to charge an additional fee to replace the wig box. Use good quality boxes supplied by your post office or shipper and cushioned with packing material.
- Restocking Fee: We only sell 1st quality new factory direct
merchandise to our customers. For that reason all returns/exchanges are sent back to the manufacturer or to another business that deals in hair goods that may have been tried on by others. We must charge a restocking fee depending upon what the manufacturer or distributor charges us to take the item back.
Adolfo - 20%
Alan Eaton - 20%
TressAllure - 20%
Revlon - 20%
Raquel Welch - 20%
Estetica Designs - 20%
Noriko - 20%
European Naturals - 20%
Henry Margu - 20%
Jon Renau - 20%
Louis Ferre - 20%
Motown Tress - 20%
Tony of Beverly - 20%
Nalee - 20%
Note: Minimum restock fee is $5.00
How do I return items I am not satisfied with?
If at any time within 10 days of receiving your order you are not satisfied with your purchase, mail it back to us. You must include a copy of the confirmation notice or your order number with a note of explanation, and your phone number (or email address) with your return.
Can I just send it back without contacting you?
Yes. If at any time within 10 days of receiving your order you are not satisfied with your purchase, mail it back to us. You must include a copy of the confirmation notice or your order number with a note of explanation, and your phone number (or email address) with your return.
Where do I send the item I wish to return?
You can mail it to the following address:
Hours: Monday to Friday 9:00-5:30, Saturday 9:00-4:00 (PST)
1130 White Rock Rd SPC 32,
El Dorado Hills, CA 95762